Job Description
Stovepipe Wells In Death Valley National Park
Stovepipe Wells in Death Valley National Park - Journey Beyond the Ordinary. Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop. Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.
Essential Duties and Responsibilities:
- Greet and assist visitors, answer questions and explain regulations.
- Run Daily Reports to audit and balance all department accounts.
- Accurately process all cash and credit card transactions using established procedures.
- Take payments and post accurately to guest accounts.
- Follows set policies regarding cash handling.
- Completes and sends daily, monthly, quarterly reports to the GM and site management team.
- Communicates with other departments in a friendly and professional manner.
- Be aware of local attractions and restaurants and make recommendations to guests.
- Handle incoming telephone calls and other guest communication in a discreet fashion.
- Accurately communicate with other shifts regarding issues arising from day-to-day operations.
- Communicates employee call outs by email to department supervisors, HR, and GM.
- Observe and report security and safety of visitors and staff to the Manager on Duty (MOD).
- Report all emergency, medical and security related situations as trained in company emergency action plans and notify MOD.
- De-escalate situations as trained.
- Do not attempt to discipline or apprehend any park violators. Front Desk/Night Auditor will report all disturbances to the Manager on Duty (MOD).
- Keep a written report of complaints and criticism of park facilities, report situations that could affect the health and safety of visitors and report any security and safety concerns which need immediate attention.
- Maintain other written records as requested by the Management
Other Duties as Assigned:
- This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
Work Location:
- Due to the in-person nature of the hospitality business, this position is on-site. Housing will be provided on-site.
- A flexible schedule with commuting from Pahrump or Beatty will be considered.
- Due to the nature of our business, Stovepipe Wells Village is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.
Required Knowledge, Skills, and Experience:
- Able to work and thrive in Death Valley National Park.
- RoomMaster experience a plus.
- Technical skills for accounting and data entry required.
- Establish successful working relationships with co-workers, Park Service and the public.
- Ability to get along well with people, be honest, punctual and reliable.
- Ability to remain calm and friendly.
- Ability to physically be out to make rounds throughout the resort.
- Ability to adapt to changing work conditions.
- Ability to work cooperatively in a team environment.
- Minimum 3 year's work experience in accounting or cash handling.
- Strong communication skills in English, both written and verbal essential
- Ability to work in a multi-tasking, fast paced environment
- High school diploma required.
- Current CPR w/AED and First Aid medical certification is desired, and certification is provided on-the-job upon hire
- Ability to work all shifts, including weekends, evenings and holidays
ESQ and Play Forever Responsibilities and Requirements:
- Understand and follow all ESQ procedures that relate to your job duties.
- Work with a "safety-first" attitude.
- Minimize your impact on the environment when at work and living onsite.
- Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
- All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
- Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Compensation:
- $19-$21 per hour, doe. On-site housing included.
Destination Death Valley is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Job Tags
Hourly pay, Long term contract, Work experience placement, Local area, Immediate start, All shifts, Flexible hours, Shift work, Night shift, Afternoon shift